Job Description

WHO WE LOOK FOR:

We look for Hotel Concierge team who share a passion for excellence and who infuse that enthusiasm into everything they do in a most sophisticated way towards achieving the goal – to consistently provide an exemplary customer service.

What you will be doing:

• Fill all reasonable in-house guest requests or requirements; anticipate needs, respond to all guest complaints, record such in a timely manner, and take action when needed

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

• Assure that desk collateral and information for restaurants, activities, attractions, maps and other local attractions are updated and current

• Create focused conversations with guests which identify their personal preferences

• Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success

• Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate

• Maintain a daily record of all guest requests, reservations and confirmations for guests

• Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges

• Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities

• Updates and controls sign board information according to the event orders

• Checks arrival times of the VIP guests

• Maintains tidiness of the front of the house and luggage storage room for concierge

• Responsible for receiving, distributing, sending and holding mail and messages

• Ensures precise counting of group luggage upon arrival and departure

• Knows and follows the fire and the safety regulations of the hotel

• Performs other duties assigned by his/her supervisor

If you are interested in joining our team, apply today.

Main Requirement for Concierge –  Please include portrait & full body photo with the submitted resume.         

Skills

Preferred Qualifications and Skills:

• Preferred at least 1-3 years of experience in a luxury hotel in Concierge/Guest Relations / Front Office responsibilities

• Degree/Diploma in Hospitality Management

• Has through knowledge about the city, attractions, historical places and activities

• Has thorough information about hotel outlets, facilities and services to assist the guests

• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select / assign rooms arriving guests, and restaurant / activity / spa reservation systems

• Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and / or activities in the city to gain more knowledge of venues.

• Excellent English written and verbal grammar and composition skills. Arabic speaker is preferred.

• Ability to work from multiple shifts includes Night Shift.

• Ability to understand guest needs and expectations and to deliver superior customer service

• Perform job with attention to details and the ability to organize and handle multiple tasks effectively

• Works harmoniously and professionally with co-workers and supervisors.

• This requirement is expected to start immediately

Main Requirement for Concierge –  Please include portrait & full body photo with the submitted resume.         

Job Details

Job Location
Doha, Qatar

Company Industry
Hospitality & Accomodation; Administration Support Services; Tourism, Museum, & Cultural

Company Type
Employer (Private Sector)

Job Role
Hospitality and Tourism

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
10

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وظائف.اورج

وظائف.اورج منصة تعمل على مساعدة الباحثين عن عمل فى ايجاد الوظائف الشاغرة حسب الدول المعتمده لدينا حيث اننا نعمل بمجهود ذاتي دون جني اى اموال وجميع الوظائف المعلن عنها يتم نقلها من مواقع توظيف دون ادني مسؤوليه علينا. وبالتوفيق للجميع

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