Job Description

IT SERVICE DESK (4-6 YERAS EXPERIENCE)

Technical Service Disk shall create and update the status of each Trouble Ticket with in-progress/status reports and specifics of lessons learnt / knowledge database updates. Each end of shift ITSD staff shall review non closed Trouble Tickets to ensure that all appropriate status updates have been made. 

Skills

ITSD shall liaises with different departments, handling the end-user complains (Internal or External) and B2B customers, and communicate technical issues.

ITSD shall take ownership of all technical tickets and ensure that they are closed within the technical SLA for trouble tickets.  

ITSD shall escalate and follow up the Customer and B2B Complaints which are not able to resolve by tier 1 to higher Tier or Vendor support as required to resolve the problem within the designated Service Level or KPI target times 

TSD shall update any unplanned or planned outages with details to Customer Care, Sales and retail branches to handle the customer or B2B complaints.  

Job Details

Job Location
Al Ahmadi, Kuwait

Company Industry
Data Hosting & Storage

Company Type
Unspecified

Employment Type
Full Time Employee

Monthly Salary Range
$1,500 – $2,000

Number of Vacancies
5

Preferred Candidate

Years of Experience
Min: 4

source

وظائف ذات صلة

وظائف.اورج

وظائف.اورج منصة تعمل على مساعدة الباحثين عن عمل فى ايجاد الوظائف الشاغرة حسب الدول المعتمده لدينا حيث اننا نعمل بمجهود ذاتي دون جني اى اموال وجميع الوظائف المعلن عنها يتم نقلها من مواقع توظيف دون ادني مسؤوليه علينا. وبالتوفيق للجميع

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أعلى مشاهدة

جميع الحقوق محفوظة لموقع وظائف.اورج برمجة شركة تصميم على الماشي