Table of Contents
Job Description
IT SERVICE DESK (4-6 YERAS EXPERIENCE)
Technical Service Disk shall create and update the status of each Trouble Ticket with in-progress/status reports and specifics of lessons learnt / knowledge database updates. Each end of shift ITSD staff shall review non closed Trouble Tickets to ensure that all appropriate status updates have been made.
Skills
ITSD shall liaises with different departments, handling the end-user complains (Internal or External) and B2B customers, and communicate technical issues.
ITSD shall take ownership of all technical tickets and ensure that they are closed within the technical SLA for trouble tickets.
ITSD shall escalate and follow up the Customer and B2B Complaints which are not able to resolve by tier 1 to higher Tier or Vendor support as required to resolve the problem within the designated Service Level or KPI target times
TSD shall update any unplanned or planned outages with details to Customer Care, Sales and retail branches to handle the customer or B2B complaints.
Job Details
- Job Location
- Al Ahmadi, Kuwait
- Company Industry
- Data Hosting & Storage
- Company Type
- Unspecified
- Employment Type
- Full Time Employee
- Monthly Salary Range
- $1,500 – $2,000
- Number of Vacancies
- 5
Preferred Candidate
- Years of Experience
- Min: 4
