Job Description

JOB DESCRIPTION

– Shall be responsible for answering the queries of the customers in case of maintenance calls. Provide information, handle complaints, satisfy customer and maintain good image for the company.

– Answer inbound calls as well as assist customers who have maintenance issues with clerical duties which include faxing, filling up paperwork.

– Coordinates with other supervisors, managers and employees at all levels to ensure commonality of purpose and direction.

– Coordinate customers’ service requirements or maintenance related tasks to Maintenance Technicians and follows up on implementation.

– Identify and escalate priority issues.

– Follow-up pending maintenance request and monitor its completion.

– Refer complaints of service failure or repeated maintenance pending request to Maintenance Manager.

– Communicate solutions, successes and opportunities to the Call Center team.

– Assist in preparing presentations and reports as needed.

– Generate information for analysis reports and other related reports if required.

Skills

QUALIFICATIONS

– Male not more than 35 years old.

– With at least two years of relevant experience in the same field.

– Must have excellent communication skills.

– With professional phone etiquette.

– Should be customer service driven and experienced in handling maintenance-related concerns.

– Able to work with minimum supervision.

– With good knowledge in the usage of MS Office (Word, Excel, Outlook, Access).

– Able to multi-task and can work under pressure.

– Possess strong organizational skills.

– Professional appearance.

– Flexible and ready to work extra time when needed.

Job Details

Job Location
Doha, Qatar

Company Industry
Jewelry & Gold

Company Type
Employer (Private Sector)

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 2

Gender
Male

Age
Max: 35

source

وظائف ذات صلة

وظائف.اورج

وظائف.اورج منصة تعمل على مساعدة الباحثين عن عمل فى ايجاد الوظائف الشاغرة حسب الدول المعتمده لدينا حيث اننا نعمل بمجهود ذاتي دون جني اى اموال وجميع الوظائف المعلن عنها يتم نقلها من مواقع توظيف دون ادني مسؤوليه علينا. وبالتوفيق للجميع

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