Table of Contents
Job Description
JOB DESCRIPTION
– Shall be responsible for answering the queries of the customers in case of maintenance calls. Provide information, handle complaints, satisfy customer and maintain good image for the company.
– Answer inbound calls as well as assist customers who have maintenance issues with clerical duties which include faxing, filling up paperwork.
– Coordinates with other supervisors, managers and employees at all levels to ensure commonality of purpose and direction.
– Coordinate customers’ service requirements or maintenance related tasks to Maintenance Technicians and follows up on implementation.
– Identify and escalate priority issues.
– Follow-up pending maintenance request and monitor its completion.
– Refer complaints of service failure or repeated maintenance pending request to Maintenance Manager.
– Communicate solutions, successes and opportunities to the Call Center team.
– Assist in preparing presentations and reports as needed.
– Generate information for analysis reports and other related reports if required.
Skills
QUALIFICATIONS
– Male not more than 35 years old.
– With at least two years of relevant experience in the same field.
– Must have excellent communication skills.
– With professional phone etiquette.
– Should be customer service driven and experienced in handling maintenance-related concerns.
– Able to work with minimum supervision.
– With good knowledge in the usage of MS Office (Word, Excel, Outlook, Access).
– Able to multi-task and can work under pressure.
– Possess strong organizational skills.
– Professional appearance.
– Flexible and ready to work extra time when needed.
Job Details
- Job Location
- Doha, Qatar
- Company Industry
- Jewelry & Gold
- Company Type
- Employer (Private Sector)
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
Preferred Candidate
- Years of Experience
- Min: 2
- Gender
- Male
- Age
- Max: 35
