Job Description

Role Purpose:

Handle inbound and outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction as per company and department’s standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high level of quality.    

 

Key Accountabilities:

1. Calls Handling:

  • Provide a high level of customer service and professional communication skills
  • Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
  • Resolves and inputs provider/client requests into CRM according to established guidelines.
  • Ensures proper, accurate records, files, databases are set up and maintained..
  • Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly
  • Ability to use and interpret multiple systems for preauthorization’s, claims research, contract interpretation, and provider network status
  • Capacity to understand and interpret client and provider contracts while working with callers
  • Provides customer satisfaction to both internal and external customers and strives to continuously improve service deliver.

 2. Complaint and conflict handling:

  • Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors.

Job Details

Job Location
Jeddah , Saudi Arabia

Company Industry
Other Business Support Services

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
Unspecified

Preferred Candidate

Career Level
Entry Level

Years of Experience
Min: 0 Max: 2

Residence Location
Jeddah ,Saudi Arabia

Nationality
Saudi Arabia

Degree
Bachelor’s degree / higher diploma

source

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وظائف.اورج

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