Telesales managers are responsible for managing the telesales team within a company. Their job is to train the junior staff, set sales targets, implement sales strategies, monitor performance, and handle customer complaints.

• Meeting with sales managers to discuss telesales strategies.
• Training junior telesales staff.
• Writing sales scripts and customer answer sheets.
• Implementing sales strategies.
• Managing the telesales team and assisting junior staff.
• Monitoring the performance of the sales team.
• Setting weekly and monthly sales targets.
• Maintaining customer relationships.
• Handling escalated customer complaints.
• Compiling and presenting sales reports.